Terms & Conditions
Article 1 : Fields of application and modification of these Terms & Conditions
These Terms and Conditions of sale apply without reservation to any order placed on the www.cardiodepot.eu and www.cardiodepot.co.uk websites, even in the event of a contrary indication mentioned in our customers' general terms and conditions.
They are concluded between, on the one hand, the company Cardio Depot, Société par Actions Simplifiées (SAS) with a capital of 1000 euros - RCS Nancy 878 446 764, whose headquarter is located at 138 rue André Bisiaux, 54320, Maxéville, France.
Cardio Depot reserves the right to adapt or modify these general terms and conditions of sale at any time. In case of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.
Article 2 : Product availability
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
Upon receipt of your order, we check the availability of the ordered product(s).
In the event of unavailability, we commit ourselves within 40 days from the validation of the order either to deliver the ordered product to you, or to refund it to you by check.
The date of validation of the order corresponds to:
- The date of the order in case of payment by Visa, Mastercard, PayPal or American Express online
- The date of receipt of the bank transfer.
Packing / sampling :
As part of promotional operations on behalf of our partners, you may receive promotional messages in your parcels free of charge. Only one sample per person and per order is distributed. No complaint will be taken into account by our Customer Service on this subject.
Article 3 : Validation of orders and electronic signature
Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be challenged within the limits provided for in these general conditions of sale.
The "double click" associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
Article 4 : Prices
Cardio Depot reserves the right to modify its prices at any time but undertakes to apply the rates in force which will have been indicated at the time of the Customer's order.
- On the website www.cardiodepot.eu, prices are displayed inclusive of tax with a current rate of 20% (French tax).
- On the website www.cardiodepot.co.uk, prices are displayed without VAT.
When choosing the country of delivery at the time of the order, the VAT rate will be adapted according to the rate in force in the country of shipment.
Prices are indicated in Euro all taxes included, excluding shipping costs. All orders are payable exclusively in Euro. If the order comes from a country outside the EU, the Customer is the importer.
In this case, customs duties, local taxes, import duties or state taxes may be payable. These duties and taxes will be exclusively the responsibility of the Client without Cardio Depot being held liable in this respect.
Article 5 : Orders
No order will be validated if one of the fields ''mandatory information'' of the order form is not completed by the Customer.
Terms of Payment :
The possible payment methods are :
- By Visa, Mastercard, American Express :
Payment is made on our partner's secure servers. This means that no banking information about you is transmitted via the website www.cardiodepot.eu or www.cardiodepot.co.uk. Payment by credit card is therefore perfectly secure; the order will be recorded and validated as soon as the payment is accepted by the bank. If the transaction is not validated by the bank, for any reason, technical or banking, the order is automatically cancelled.
- By PayPal
Secure payment system. Possibility of payment in 3 instalments for PayPal account holders in the UK. This payment facility is independent of Cardio Depot and we are in no way responsible if your request is refused.
- By bank transfer :
The order will only be processed upon receipt of the cheque or transfer. Bank transfers must be made in Euros. Exchange and transfer costs are the customer's expense.
No discount for early payment is allowed. The customer is obliged to respect the due date mentioned on the invoice, or if we accept it, within 30 days following the date of invoice. Any amount unpaid, on its due date bears interest at a rate equal to three times the legal interest rate and entitles the holder to the payment of administrative fee compensation of a minimum of €40 per invoice.
Retention of ownership clause: the products remain the full property of Cardio Depot until the order has been fully collected by Cardio Depot. However, as from the receipt of the order by the Customer, the risks of the goods delivered are transferred to the Customer.
Article 6 : Delivery terms and delivery times in Europe
6.1 - Terms and conditions
General information :
The products are delivered to the delivery address indicated by the Customer during the ordering process. The delivery of the package is made to the address indicated by the Customer at the time of ordering. In the absence of the Customer at the time of delivery, a notice of availability of the package is placed in his Letter box. In the event of an order for several products, Cardio Depot reserves the right to split deliveries. However, the Customer shall only bear the costs of a single shipment.
Delivery by Colissimo (La Poste) or GLS Logistics.
United Kingdom :
Sent with Colissimo. Handling of the parcel by the carrier "Parcelforce" upon arrival in the country.
6.2 - Shipping times
All announced deadlines are calculated in working days.
The times indicated are average times and correspond to the processing, preparation and dispatch times of your order. They incur upon validation of the order. To this deadline, we must add the delivery time of the carrier.
All orders for items available in stock are shipped within 1 to 2 business days (depending on the time of order).
6.3 - Delivery times
The ordered product is delivered by our carrier to the address indicated by the Customer when ordering. The delivery times indicated on the products and on the "Cart" page are from our warehouses.
If the customer has indicated a valid e-mail address, he will be informed in real time of the shipment of his order and will be able to follow his delivery process via the tracking number sent automatically.
Delivery method : on average between 5/7 working days depending on the country of dispatch, once the package has been dispatched.
Delay in delivery :
As delivery is carried out by a third party service provider, Cardio Depot can not make a firm commitment to the delivery time. When a delay in delivery is noted (i.e. when the time spent since the departure of the package in working days has exceeded the delivery time assumed in working days mentioned above), the Customer may inform Cardio Depot. At the Client's request, Cardio Depot will then ask the carrier to open an "investigation", then wait for the his response to this investigation to take action on the client's complaint. Although the observed response time of the service provider is generally a few days, it is important to note that the service provider's commitment regarding their response time to surveys is two weeks.
Under no circumstances may Cardio Depot compensate for late delivery of a package.
Cardio Depot asks its customers to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.
The Customer must report any anomalies by e-mail or telephone and confirm his reservations to the carrier at the latest within 3 working days following receipt of the item(s).
If the products need to be returned to us, they must be the subject of a return request to our Customer Service:
- within 14 days of delivery for a withdrawal
- within 20 days for defects or if you have not received the correct reference
- within 2 years in the event of a hidden manufacturing defect in the product (legal warranty of conformity).
Any complaint made after this deadline will not be accepted. If you have not received the correct reference, the return of the product can only be accepted for products in their original state (packaging, accessories, instructions). The product must be new and unused.
If at the time of delivery, the original packaging is damaged, torn, opened, you must then check the condition of the items. If they have been damaged, you must refuse the package and contact Cardio Depot customer service.
Article 7 : Responsibilities
Cardio Depot can not be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force majeure and in particular in the event of a total or partial strike by the postal services, carriers, and disasters caused by floods or fires. With respect to products purchased to meet professional needs, Cardio Depot will not be liable for any indirect damages resulting from this contract, business interruption, loss of profit, damage or expenses, which may occur.
The choice and purchase of a product or service is the sole responsibility of the Customer.
The total or partial impossibility of using the products in particular due to incompatibility of the material cannot give rise to any compensation, reimbursement or questioning of the responsibility of Cardio Depot, except in the case of a proven hidden defect, of non-conformity, defectiveness or exercise of the right of withdrawal envisaged under article 8.
In the event of non-delivery of an order or part of an order, the Customer has a maximum of two weeks (from the date of departure from our warehouses) to notify us.
Article 8 : Right of withdrawal
8.1 - For professionals :
The right of withdrawal does not apply to professionals, except in exceptional cases, under Article L. 221-3 of the French Consumer Code.
8.2 - For individual consumers:
In accordance with Article L. 121-20 et seq. of the Consumer Code, the consumer has 14 working days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, except for the return shipping costs.
The product must be returned new, unused and in its original packaging. The blister pack or packaging of the product must not have been opened. If this is not the case, the Customer will lose his right of withdrawal and the product will be returned at his expense.
Return costs for retraction :
The return costs in case of retraction remain at the responsibility of the Customer. In order to ensure the follow-up of your parcel, it is recommended to make this return with a parcel followed with signature upon receipt.
Refund procedure :
After receipt and acceptance of the return, Cardio Depot will proceed with a refund via the initial payment method within 10 working days.
In order to process the request correctly, the customer is requested to attach a copy of the invoice or the order number.
Article 9 : Parcel processing : return to sender / unclaimed / refused
If the Customer's package is returned to Cardio Depot by the carrier or its partners for the following reason:
Return to sender
Packages not claimed during the period of proceedings
Cardio Depot will contact the customer upon receipt of the returned package to ask them to follow up on the package. The customer can then :
- request the return of the package : the Customer must then pay the delivery costs for the new shipment in advance. This also applies to orders with free shipping: shipping costs are only offered once per order.
- request a refund of their order : Cardio Depot will then refund the Customer for the total amount of the undelivered order, deducting the amount of shipping costs to cover the cost of sending the initial package and checking the returned items. Cardio Depot will then issue a refund.
If the Customer's package is returned by the carrier for the following reason : "package refused by the recipient upon delivery" then Cardio Depot will contact the Customer upon receipt of the returned package to ask him for the follow-up to be given to the package.
- If the package has been rightly refused, because it was not in conformity with the order (damaged package, product not corresponding to the order), Cardio Depot will resend a new suitable package.
- If the package has been refused by mistake, the Customer may request the return of the package : he must then pay in advance the payment of delivery costs for the new shipment by colissimo. This applies even to orders for which shipping costs are free: shipping costs are only offered once per order.
Article 10 : Guarantee
The equipment sold by Cardio Depot benefits from the guarantees provided by the suppliers.
Batteries are not guaranteed.
The effect of our warranty is strictly limited to the replacement of parts with a clearly established manufacturing defect. Items that have been subjected to abnormal use (falling, shocks, abnormal stress, etc.) cannot be replaced under the warranty.
The departure date of the guarantee is the date of delivery or availability.
The products sold are guaranteed against any material or manufacturing defect or fault, excluding :
- the replacement of consumables (batteries)
- abnormal or non-compliant use of the products (please consult the instructions for use provided with the products carefully)
- defects and their consequences due to the intervention of a repairer not approved by the manufacturer, defects and their consequences related to use not in accordance with the use for which the product is intended (professional, collective use...)
- defects and their consequences related to any external cause, in particular related to the exposure of the products to water, heat or sun, the consequences of use not in accordance with the laws and regulations of the products.
Cardio Depot declines all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery.
Article 11 : Return under warranty
The return of the equipment is accepted by Cardio Depot under the following conditions :
The Customer must request by e-mail a return authorization from Cardio Depot at the following address firstname.lastname@example.org
If there is no response from Cardio Depot within 2 working days, the Client shall return the merchandise, which must be in perfect condition, with its accessories if applicable, and in its original packaging, at its own expense.
All returns must be accompanied by a copy of the original purchase invoice.
To each allegedly defective material must be attached the precise and detailed reasons for the return.
The warranty is limited to the choice of Cardio Depot
- either the replacement of the equipment found to be defective
- either to repair the equipment found defective by Cardio Depot
Article 12 : Personal information
In accordance with the French Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose any personal data concerning them. For this purpose, the Customer must contact Cardio Depot directly on the following address :
138, Rue André Bisiaux
Article 13 : Dispute :
This contract is subjected to French law, both for the substantive rules and for the rules of form. In the event of a dispute and in the absence of an amicable agreement between the parties, the courts within the jurisdiction of Cardio Depot's registered office shall have express jurisdiction.